Regional Municipality of Durham, Whitby, Ontario
Upper-tier (county) municipal government serving ~700,000 residents in the Greater Toronto Area
Supervisor - Infrastructure, Security & Networking April 2022 to Present
- Provide managerial support for multiple technical teams, supporting 20+ union and contract staff
- Ensure that complex enterprise projects are assigned resources, that technical tasks are determined and logged, prioritized as necessary, and completed on time and within budget
- Manage security, infrastructure, and network operations, including developing standard procedures and toolkits, staff skill and resource management, and assignment and prioritization of incidents
Technology Specialist - Security & Networking team April 2013 to March 2022
Architecture development
- Designed resilient campus, datacenter and edge network architecture, including firewall and IPS/IDS, WiFi, MPLS WAN integration, and secure cloud connectivity for 80+ locations achieving ~99.95% uptime
- Deployed VPN solution for ~1,500 concurrent users, including identity and access management
- Developed internal networking, security, and cloud product portfolio
- Designed network architecture and implemented network security controls for operational technology environments, including water/wastewater, public transit, and traffic, to improve security posture
Operational support
- Provided client assistance with network, security and infrastructure incidents
- Integrated alerting, automation, and configuration management tools such as PRTG, Cisco Prime
- Built scripts using Python and Powershell to generate relevant KPIs from tool APIs
- Implemented tools such as Tenable Nessus and TrustedSite to satisfy vulnerability management needs
Consulting
- Provided and implemented guidance and advice to ensure software implementations follow corporate policy, industry best practices, and relevant privacy legislation while meeting business needs
- Influenced technology strategy and conducted presentations to diverse audiences
- Mentored and trained teams from a variety of disciplines
City of Toronto, Toronto, Ontario
Municipal government serving ~2.8 million residents, the most populated city in Canada
Work Term StudentApril 2012 to September 2012
- Assisted with installation, clean-up and documentation for mobile phones, including billing management with third party vendors.
Canada's Wonderland, Maple, Ontario
Canada's largest amusement park, owned by Cedar Fair
Systems Technician2009 and 2010 seasons (April to November)
- Supported a mid-sized Windows desktop environment and point of sales systems critical to the operations of the park while providing polite and professional technical support.